If you need help with anything, you can either use our Customer Care Help Center or get in touch in the following ways

Customer Care Help Center

Whilst logged into the Upside App:

Tap the "?" at the top right of your screen
This will take you to the help center where you can browse help articles in the various categories, or

Live Chat

Talk to us by clicking on the orange chat icon at the bottom right of your screen

Our friendly team is available from:
8am to 6pm Monday to Friday
10am to 1pm Saturday
We are closed on Sundays and Bank Holidays

You can also chat to us live via our website home page here (the live chat icon is in the bottom right hand corner)

Or click this link to start a live chat from this FAQ


You can email us ([email protected]) and we will get back to you as soon as possible

The above is a guide but the team always try and answer any urgent chats where possible regardless of the time
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