What makes a loyal retail customer?

On-Demand Webinar

The Tipping Point of Loyalty report cover

Watch the webinar recording based on our ground-breaking white paper
'The Tipping Point of Loyalty’.

Hear from industry experts on the value of loyal customers, what makes a customer loyal and what the data is showing about shopping trends and patterns.

In the webinar, we tackle the following questions:

  • How loyal are customers really?
  • What does it take to make them loyal?
  • Is it worth the effort?
  • Should we focus online, or stick to in store?
Featuring
Martin Newman Martin Newman The Consumer Champion
Paul Martin Paul Martin Global Retail Lead & UK Head of Retail at KPMG
Jonathan de Mello Jonathan de Mello Equity Partner at CWM Retail Consulting
Tessa Unsworth Tessa Unsworth Former Chief Partnerships Officer at PPS
Tom Peace Tom Peace Managing Director at The Loyalty
Watch it here

If you found this recording interesting, make sure that you download our white paper
'The Tipping Point of Loyalty’

Loyal customers are worth 22 times more than average customers

Download ‘The Tipping Point of Loyalty’ report to find out more.

The Tipping Point of Loyalty report cover
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